1. How do I get my orders?
The cart stores the orders in the database, and emails them to the merchant. It also emails the customer a confirmation email. Both of these emails can be turned on and off, and you can send the order notification email (for the merchant) to as many email addresses as you like.2. How do the shipping features work?
The shipping features in Rent-A-Shop are extremely flexible. Rates can be automatically obtained using RTR (real time rates) for USPS, UPS, FedEx, and Australia Post. You can also create your own shipping rules to specify custom rates, based on a number of different scenarios. Some examples are:- Free shipping if order amount is > certain amount
- Offer a set of options if order is a certain weight
- Offer a different set of options if order is from a certain country
- Force a shipping method and price based on weight, number of items, country, total price of order
3. Are the credit card numbers stored in the database?
The cart does not store the credit card numbers anywhere for security reasons. If you have a merchant account, and access to a payment gateway, then you do not need access to the cc numbers under normal circumstances.4. How long does it take before I can start selling?
Normally we will have your web store all up and running within 12 hours of your order. This is dependent on how much we customise the look and feel of your store to suit your requirements.5. Do I need a SSL certificate?
Normally speaking the short anwser is no, however having one helps build the trust between yourself and the customer on your site. As all the payments are normally handled by the likes of PayMate, they have their own SSL certificates on their payment pages.6. What kind of support do you offer?
We offer support via eMail, 0800 freephone. There is also a full online help manual available which helps to explain how to manage your store.7. What are the on-going costs?
Monthly the charges are currently $34.95 - once you start at that price, you are locked there with no nasty price increases. This way you know exactly what your store is going to cost you.
